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Last Modified 5/31/11

Welcome to bright.net north. We are happy you chose bright.net to be your Internet access provider. On this web site you'll find important information concerning your Internet account. Please read the following information in its entirety. If you have questions, please contact the bright.net north office at 1-800-63e-mail (1-800-633-6245) or you can email us at northcsr@bright.net.

Technical Support
Hours: 24/7
Phone: 1-800-743-5707
Email: help@bright.net
Web Page: http://support.bright.net

Contacts:

Cheryl Bostelman, Manager north@bright.net
Linda Behnfeldt, Customer Service bnncsr@bright.net
Stephanie Bostelman, Customer Service bnnbill@bright.net
Logan Merillat, Technical Support lmerillat@bright.net


Billing
Invoices are sent to the customer via email on the 5th of each month, payments are due by the 25th of each month. In the event you do not pay the charges invoiced to you by the due date, a $2.00 late fee will be assessed. Accounts not paid in full by the end of the second accounting cycle will be subject to an additional $2.50 late charge along with a $15.0 reconnection fee. The account will be inaccessible to the customer until all fees owed to bright.net north are received.

Charges for accounts that are terminated, either by the customer or by bright.net are not pro-rated, and shall be due for the entire month.

Internet Access accounts are subject to sales tax if the account is used for business purposes. It is the responsibility of the customer to return the Subscriber Acknowledgement to the office of bright.net north stating whether they will be using the account for business or personal use. If the Subscriber Acknowledgement is not returned, the account is then considered a business account and sales tax will be charged.

Unpaid balances are sent to a collection agency.

Cancellations
Customers must contact our office to request cancellation of service. They are responsible for paying the current month of service, plus any past due balance due.

Use of Services
Bright.net north, Inc does not restrict you from any portion of the Internet. Furthermore, when on and Unmetered service plan, there is no restriction on the total time spent on the Internet during an accounting cycle.

All service plans include an automatic disconnect after an idle period and after a continuous single session.