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Last Modified 5/21/09

Welcome to SAA bright.net! We are happy to have you as a member of the Internet community! On this web site you'll find important information concerning your Internet account. Please read the following information completely.

Technical Support
Hours: 24 x 7, 365 days a year
Phone: 1-800-743-5707
Email: help@bright.net
Web Page: http://support.bright.net

Billing
Payments are due by the 25th of each month. In the event you do not pay the charges invoiced to you by the due date, a $3.00 late fee will be assessed. Accounts not paid in full by the 10th of the following month will be disconnected and will be inaccessible to you until you pay all fees owed to SAA bright.net Inc. as well as a $15.00 reconnection fee.
Charges for accounts that are terminated, either by you or by bright.net, are not pro-rated and shall be due for the entire month. You agree to pay the applicable fees as set forth on your invoice by the due date, and to pay any interest or late fees incurred for late payment of the required fees. Annual Payment plans are advance purchases for service and are not refundable after the end of the first accounting cycle on this plan.

Package Changes
If you wish to change your account package, you can do this in one of several ways. You can call the billing office at 888-438-8436 (419-395-7766), you can email us at brightbilling@bright.net, or you can complete the form located online at http://www.saa.net. For a package change to take place for any given month, the office must be notified PRIOR to that month.

Payment of Fees
Payments are due on the 25th of each month.

Cancellations
Customers must contact our office to request cancellation of service. Please keep in mind that you are being billed for the current month. Please make any cancellations prior to the first of the month to avoid additional charges.

Use of Services
SAA bright.net Inc. does not restrict you from any portion of the Internet. Furthermore, when on an "unlimited" or "unmetered" service plan, there is no restriction on the total time spent on the Internet during an accounting cycle. This does not preclude SAA bright.net Inc. from causing an account holder to be disconnected from the Internet after a predetermined period of idleness, or after a predetermined period of continuous (single-session time limit) use.