Welcome to bright.net SEO! We are happy to have you as a member of the Internet community! On this Website you will find important information concerning your Internet account. Please read the following information completely.
Technical Support Contact
Technical Support is available 24 hours a day, 7 days a week including all holidays.
Phone: 1-800-743-5707
TTY/TTD: 1-888-600-9212
Email: help@bright.net
Web Page: http://support.bright.net
Packages
30 Hours (Capped*) - $9.95
Unlimited - $21.95
200 Hrs/Month - $21.95 (Residents in Hillsboro, Athens, Zanesville and Ironton)
Global Access $21.95/Month (Full-time use)
Mail Only $3.00
Discounts
Annual Pre-pay
$222.00 (Averages to $18.50 a month.)
Teacher & College Student
$3.00 Monthly Savings
Electronic Bill
$.50 Monthly Savings
Automatic Payment
$.50 Monthly Savings
The remainder of the month in which you sign up is FREE.
No activation fee.
No credit card required.
*Explanation of “Capped” - There will be no overtime charges since your access will be limited to 30 hour of use during a given month. If you use 30 hours of service before the month is over, you will not be able to log on again until the first of the new month.
Additional Services
Intelligent Content Control Web Filtering $2.00/Month
Nitro Dial $4.95/Month
Global Access $12.95/Month (Short-term use, $12.95 added to regular bill)
Billing
Payments are due by the 1st of the following month. All payments received after the due date are subject to a late fee of 1.5% of the unpaid balance. Accounts not paid in full by the end of the second accounting cycle will be inaccessible to you until you pay all fees owed. Unpaid balances are sent to a collection agency.
Our service is billed on a month-to-month basis. We do not pro-rate nor refund any overpayments.
Paying your Bill
Contact our Customer Care department at 1-888-857-5080. Our representatives are available to assist you 24 hours a day, 7 days a week.
Package Changes
If you wish to change your account/package, please contact our billing office at 1-888-857-5080. Any account/package changes need to be requested before the 1st of the month.
Example: John Smith would like to upgrade to the unlimited package for the month of June. As long as John calls us before June 1st, his request can be processed. If he calls us after June 1st, the change will not be in effect until July 1st.
Payment of Fees
Monthly invoices are mailed on or before the 15th of every month and payment is due in full by the 1st of the following month.
Fees and Penalties
Change your username/e-mail address - $10
Late Payment - 1.5% of balance due
Returned checks - $25
Cancellations
Customers must contact our office to request cancellation of service. Customers that contact us between the 1st and 10th will not be charged for the month. Customers that contact us after the 10th will be charged for that month's service. We do not prorate accounts cancelled after the 10th of the month. Customers are responsible for paying the current month of service if it is after the 10th, plus any past due balance.
Use of Services
bright.net SEO does not restrict you from any portion of the Internet. All dial-up service plans include an automatic disconnect after an idle period and after an eight-hour continuous single session. Rates, charges, and other terms and conditions of the service are subject to change.